Help centre
Delivery and payment
Fast, careful delivery and flexible ways to pay. Here's everything you need to know before you check out.
Free standard delivery on every order over ₦75,000
Start shoppingDelivery
Choose how it gets to you
Orders placed before 2pm on working days are packed and dispatched the same day.
Standard delivery
2–4 working days
₦3,500
Free on orders over ₦75,000
Express delivery
Next working day
₦7,500
Order before 2pm, Mon–Fri
Same-day courier
Within 4 hours
₦12,000
Selected city areas, order before 12pm
Click & collect
Ready in 2 hours
Free
From our store at 24 Willow Lane, Greenfield
Place your order
Online or by phone, 24/7.
We pack it
With care, in recyclable packaging.
It ships
You get a tracking link by SMS & email.
Happy pet
Unbox, play, repeat!
Payment
Pay the way you like
All prices include VAT. You're only charged once your order is confirmed.
Credit & debit cards
Verve, Visa and Mastercard via Paystack and Flutterwave. Payments are processed securely with 3-D Secure.
Digital wallets
Apple Pay, Google Pay and PayPal for one-tap checkout on mobile.
Bank transfer
Pay directly from your bank. Your order ships as soon as the transfer clears (usually within 1 hour).
Pay on delivery
Cash or card on delivery for orders up to ₦300,000 within our courier zones.
256-bit SSL encryption on every page. We never store your full card details.
Returns
30-day hassle-free returns
- 1Contact us within 30 days of delivery with your order number.
- 2We email you a free prepaid return label.
- 3Pack the unused item in its original packaging and drop it off.
- 4Your refund is issued within 3–5 working days of us receiving it.
FAQ
Frequently asked questions
How can I track my order?
As soon as your order ships you'll receive an email and SMS with a tracking link. You can also contact us with your order number and we'll update you right away.
Do you deliver on weekends?
Standard and express deliveries run Monday to Friday. Same-day courier and click & collect are also available on Saturdays.
What if I'm not home when my parcel arrives?
The courier will leave it in a safe place if you've specified one, try a neighbour, or leave a card with options to rebook or collect from a local pickup point.
Is my payment information safe?
Yes. We never store full card details. All payments are handled by PCI-DSS Level 1 certified payment providers over an encrypted connection.
Can I change or cancel my order?
Orders can be changed or cancelled free of charge until they are packed — usually within 1 hour of ordering. Just call or email us.
Can I return opened food?
For hygiene reasons we can't accept opened food or treats — unless your pet simply won't eat it. In that case, our Picky Eater Promise gives you a one-time full refund.
Do you ship internationally?
We currently ship within the country only. International shipping is coming soon — subscribe to our newsletter to be the first to know.
Still have questions? Contact our care team